Help Center



What payment do you accept?

Where do you deliver to?

How do I track my orders?

Can I cancel my orders?

Do I need to set up an account to shop?

Is the delivery service provided on Sunday and public holidays?

Will the delivery date be affected by extreme weather?

How do I exchange my product if it is faulty?

What is the latest version of Unblock UBOX TV box?

What is the difference between OS, HK and TW versions?

Do I need to jailbreak UBOX PRO2/PROS to remove regional restrictions?

Do I need to create an account to after installing UBOX TV box?

There was nothing in UBOX TV Box when I first turned it on. How can I find my favorite TV programs?

I forgot my UB mobile password. What should I do?

My UBOX frequently stops working. How can I solve this?

What is the difference between UBOX PRO2 and UBOX PROS? Which one is better?