Help Center



What payment do you accept?

Where do you deliver to?

How do I track my orders?

Can I cancel my orders?

Do I need to set up an account to shop?

Is the delivery service provided on Sunday and public holidays?

Will the delivery date be affected by extreme weather?

How do I exchange my product if it is faulty?

What is the difference between OS, HK and TW versions?

Do I need to jailbreak UBOX PRO2/PROS/GEN8 to remove regional restrictions?

What is the latest version of Unblock UBOX TV box?

Do I need to create an account to after installing UBOX TV box?

There was nothing in UBOX TV Box when I first turned it on. How can I find my favorite TV programs?

I forgot my UB mobile password. What should I do?

My UBOX frequently stops working. How can I solve this?

What are the differences between UBOX8 PRO MAX and UBOX7 PROS?

What is the difference between UBOX PRO2 and UBOX PROS? Which one is better?

What are the requirements of the Internet when using the TV Box?

How can I know whether my TV is applicable with the Ubox?

Will the Ubox upgrade the system automatically?

What is the operating system of the UBox?

How to connect UBox with my TV?

Can I type Chinese words in UBox?

I cannot watch the playback of the program, what should I do?

If the Apps show '404' / 'No Internet', how can I solve it?

How to adjust the resolution?

Why there is 'Error502' showing on the screen?

Does UBox support both 2.4G and 5G WIFI?

Why some of the Apps cannot show in full screen?